Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how kalvoavex collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are

We operate a website providing bathroom tile renovation guides, step-by-step DIY retiling instructions, and waterproof grout selection resources for homeowners in Limerick and beyond. As the data controller, we are responsible for determining how and why we process your personal information. Our primary purpose is to deliver helpful content and improve your user experience on our platform.

Information We Collect

We collect information in several ways:

• Contact forms: name, email address, and messages you submit
• Analytics: page visits, device type, browser information, and IP address through cookies and tracking tools
• Usage data: content you view, time spent on pages, and navigation patterns
• Optional information: feedback, comments, or additional details you voluntarily provide

Legal Basis for Processing

We process your data under the following legal bases: your consent when you submit contact forms or accept cookies; our legitimate interests in improving our website, understanding user behavior, and providing better content; and compliance with legal obligations regarding data protection and website security. Each processing activity is tied to one or more of these bases, ensuring lawful and transparent handling of your information.

How We Use Your Information

Your information is used to respond to your inquiries, deliver requested content, improve our guides and resources, analyze website performance, and personalize your browsing experience. We may also use aggregated, anonymized data to identify trends in user behavior and enhance the quality of our bathroom renovation guides. We do not sell or rent your personal information to third parties.

Data Retention

We retain your data for specific periods based on its type:

• Contact form submissions: up to 24 months after your last interaction with us
• Analytics and cookie data: up to 14 months from collection
• Server logs and IP addresses: up to 12 months
• Optional feedback or comments: up to 36 months for quality assurance purposes

After these periods, we securely delete or anonymize your information. If you request deletion, we will remove your data within 30 days unless legal obligations require us to retain it longer.

Your Rights

You have the right to access, correct, delete, or port your personal information. You may also object to certain processing activities or request that we limit how we use your data. To exercise any of these rights, please contact us using the details below. You have the right to withdraw consent at any time, though this does not affect the lawfulness of processing before withdrawal. You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland if you believe we have violated your rights.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and gather analytics. Essential cookies are necessary for website functionality, while analytical cookies help us understand how you use our site. We also use third-party tools for performance monitoring. You can manage cookie preferences through your browser settings, though disabling some cookies may limit certain features. For detailed information about specific cookies, please see our Cookie Policy.

Data Security

We implement industry-standard security measures including SSL encryption, secure server infrastructure, and regular security audits to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure. We encourage you to use strong passwords and report any security concerns to us immediately.

Third-Party Links and Services

Our website may contain links to external resources and third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information. Your use of third-party services is governed by their own terms and policies.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, by sending you an email notification. Your continued use of our website after updates constitutes your acceptance of the revised policy.